Answers / Your options
Your options for IDR arbitration help
Four options, one identical process. No Surprises Act disputes can be filed by your own billing team, a law firm, a billing company or IDR vendor, or a flat fee filing service. The arbitration is the same in every case: written submissions, no hearing, a binding decision in a median of 37 days. The choice comes down to two variables: what the filer charges, usually 15 to 25 percent of the recovery at firms and vendors versus a flat fee per arbitration, and whether they run deadlines and evidence with discipline. Providers won 85.8 percent of the 3.39 million published disputes, so the help mostly has to not lose claims to process.
The comparison in one table
| Option | Typical pricing | Strength | Weakness |
|---|---|---|---|
| In-house | Staff time | Full control, no filer fee | Deadline load at volume; most efforts stall |
| Law firm | 15 to 25 percent of recovery | Enforcement muscle if a payer defies an award | Litigation pricing for an administrative filing |
| Billing or IDR vendor | 15 to 25 percent of recovery | Handles volume | Quality varies widely; percentage taxes every win |
| Flat fee service | Flat fee per arbitration | Award is entirely yours; incentives align with filing everything worth filing | You pay the fee win or lose |
In-house: free until it is not
The federal portal is open to providers. A group with a few out-of-network claims a year can run negotiation notices and filings itself, and should consider it. The structural problem is that every claim carries its own clocks: 30 business days to open negotiation, 30 to negotiate, 4 to file, 10 to submit the offer. At steady volume that becomes a calendar job with no margin for a busy week, which is why most in-house efforts file their first few disputes and then quietly stop. What the work actually involves is laid out in the DIY guide.
Law firms: the right tool for the wrong stage
Healthcare law firms know the No Surprises Act well, and if a payer ever ignores a binding award you will want one immediately. But the arbitration itself is paper: there is no hearing to argue, no motion practice, no discovery. Paying 15 to 25 percent of every recovery buys you courtroom capability the process never uses. A reasonable structure many groups land on: a filing service for the volume, a law firm on call for the exceptions.
Vendors: the spread is in the discipline
Plenty of revenue cycle companies and specialist IDR vendors file disputes, almost all on contingency. The published record shows real spread between filers: the same kinds of claims win at very different rates depending on who files them, and the difference is usually operational, missed deadlines, thin evidence packets, defaults, rather than the claims themselves. If you evaluate a vendor, ask for their decided-dispute win rate and how it splits between decisions on the merits and defaults.
Flat fee: same work, different incentive
A flat fee per arbitration prices the filing work itself, so a $4,000 assist claim and a $50,000 reconstruction claim cost the same to arbitrate and the award lands with your group either way. That flips the economics on small claims, especially batched ones: federal rules let claims against the same payer for the same or similar services within a 30 business day window run as one dispute, with a $15 federal administrative fee per party. This is the arrangement Lido IDR, which runs this site, offers. The full math, including what contingency costs at published award sizes, is in what IDR arbitration help costs.
Whichever you pick, hold them to this
- Every deadline tracked on every claim, with the 4 business day filing window treated as the emergency it is.
- Claim selection before filing. Eligible, on-time, evidenced claims are what win 85.8 percent of the time.
- Batching by payer and window, so small claims ride along instead of being written off.
- Evidence on the statutory factors, not boilerplate assertions.
- Awards paid directly to your group, full visibility into every dispute, and pricing you can predict.
Deciding between options right now?
Bring your payer mix, volume, and current arrangement to a 30 minute call. We will show you what similar groups win and what each option costs on your numbers. Talk to an IDR specialist.